Terms of Use

Provider and service scope

PT SINERGI TRANSFORMASI TEKNOLOGI provides Strans Space. This text covers the marketing website, Dashboard, browser POS, and outlet table ordering. Strans POS is available; CRM, HRIS, Warehouse, and Education remain in development.

Demo data and concept visuals explain the product. Available capabilities follow the plan, configuration, and integration readiness in the application. Development information does not promise release dates or currently available integrations.

Accounts, staff, and owner responsibilities

Owners should provide correct information, have authority to represent the business, and protect sign-in access. Assign staff accounts and devices only to authorized people. Review access when they are no longer used.

Owners are responsible for catalogs, prices, ingredient costs, customer data, and outlet settings entered by their teams. Strans does not replace transaction checks, physical counts, reporting, or business compliance.

Browser, devices, and synchronization

Browser POS is paired to an outlet using a Dashboard code. An account, appropriate access, and internet are required for pairing and synchronization. Do not share codes with unauthorized people.

Local records during connection interruptions should be checked until synchronized. A local record does not prove server receipt. Avoid clearing browser data or changing devices before records are synchronized or backed up.

Printer, Bluetooth, LAN, camera, and other device compatibility depends on models, browsers, permissions, and settings. Test transactions and printing before operational use. Android downloads require an official release.

Plans, cycles, and invoices

Plans have outlet, staff, history, and feature limits. Annual rates display a monthly equivalent but are billed for a full year at once. Rintis has a Rp0 subscription fee within its displayed capacity.

Review periods, discounts, credit use, service fees, and invoice totals before paying. Confirmed invoices govern transactions. Paid activation follows valid payment through an available channel; submitting evidence alone does not activate a plan.

Digital channels and provider fees depend on availability and activation. Device or additional setup fees need separate confirmation before work or purchases are agreed.

Renewals and plan changes

Check plan expiry in the Dashboard. Renewals follow the invoiced period. Plan or cycle changes can involve different calculations, including prorated differences; review them before continuing.

Downgrades may require adjustment of outlets, staff, or features with team assistance. Expiry does not automatically close an account or delete all data. Post-expiry access and retention must be explained in the approved version.

Referrals, credit, and misuse

Rewards follow application eligibility and valid, confirmed recipient payments. Registration, demo plans, trials, and free grants do not earn rewards. Invitations are direct, with no multi-level rewards from later invitations.

Balances are subscription credits that cannot be withdrawn or transferred. Use is capped at 40% of the invoice service amount after referral discounts. Active credit is capped at 50% of the plan's annual price; excess enters a queue released when balance capacity becomes available.

Self-referrals, repeated claims, invalid payments, and disguised identities can be rejected. Refunds or disputes can adjust related rewards and credit. Check the reward, discount, eligibility, and adjustment history shown in the application.

Invoice cancellation, refunds, and disputes

Cancelling an unpaid invoice differs from refunding confirmed payments. Existing provider checkouts follow provider cancellation status. Reserved credit is handled according to confirmed cancellation.

Submit refund or dispute requests through the team with account identity, invoice number, and reason. Referral-adjustment records do not transfer refunds. Approval, amounts, request periods, and subscription-period adjustments still require a company decision; this version promises neither automatic refunds nor a blanket prohibition.

Table ordering and customer payments

Table menus come from the destination outlet's catalog. Businesses are responsible for availability, prices, fulfillment, and customer communication. Customers should check the outlet and table before ordering.

Static QRIS displays the outlet's payment image; staff must still verify evidence. Automatic statuses require an active integration. Goods, food, outlet-service, or customer-refund disputes are handled by the relevant business.

WhatsApp, assistants, and third parties

Google, WhatsApp, payment providers, and other services have their own terms. Some integrations require activation, settings, consent, or separate fees. Payment logos do not mean all channels are active at an outlet.

Receipts, reports, and customer messages require correct destinations and an appropriate basis for contact use. Check assistant outputs and reports against transactions before taking business action.

Use and rights to materials

Use the service for lawful businesses and authorized data. Do not attempt unauthorized access, distribute malware, send spam, falsify payments, disrupt users, or misuse referrals. Reports are reviewed with evidence and applicable user rights.

Business data remains your responsibility and is processed for service purposes under the Privacy Policy. Retain needed exports. Strans Space names, logos, designs, software, and materials belong to the company or licensors. Share links and reasonable product quotations with attribution.

Support, account closure, and changes

Contact the team about disruptions, billing, or account closure. Include the business identity and relevant issue without passwords or sign-in codes. Support hours and response targets need confirmation; this text does not promise 24-hour support or an unestablished SLA.

Closure requires reviewing access, invoices, unsynced records, and retention obligations. Terms receive an effective date after company review. Applicable law and user rights remain relevant to complaints and disputes.